The Pokies 114 — Rules & Terms

Welcome to the official Rules page for The Pokies 114. We tested our platform extensively and created this clear, authoritative guide so players know exactly what to expect. The information below covers registration, deposits, withdrawals, bonus conditions, fair play, verification (KYC), responsible gambling, and how we handle disputes. Please read these rules in full before using the site.

1. About The Pokies 114 and our legal standing

The Pokies 114 is operated by a company registered under number 3-102-841524 and established in 2021 with operations based in Costa Rica. Our platform is developed and maintained to industry best practices. Where appropriate we comply with recognized regulatory frameworks; for transparency we use best-practice standards consistent with leading operators in the iGaming industry.

Our management team and product specialists continually test game integrity, payout systems and customer workflows. Our results show consistent operation and fairness across independent checks and live-play audits.

2. Acceptance of these Rules

These Rules form a binding agreement between you (the player) and The Pokies 114 (the operator). By creating or using an account you confirm you have read, understood and accepted these Rules and all related documentation posted on the platform. If you disagree with any part of these Rules, you must stop using the site immediately.

3. Eligibility and geographic restrictions

• To use The Pokies 114 you must be of legal gambling age in your place of residence and not subject to any local restriction that prohibits access to online gambling.
• You are responsible for ensuring that your use of the platform complies with local laws. We do not accept liability for any breach of local law by a player.
• We may restrict access or block accounts from specific jurisdictions at our discretion, including where local rules prohibit online wagering.

4. Registration and account security

When opening an account you will provide personal data such as full name, date of birth, email address and phone number. We will ask that all details are accurate and up-to-date. Providing false information may lead to account suspension and forfeiture of winnings.

• Only one account is permitted per player unless explicit written permission is provided by us.
• You must not allow others to use your account. If we suspect account sharing or account compromise we may suspend access while we investigate.
• Keep your password and access credentials secure. Notify us immediately if you suspect unauthorized access.

5. Verification (KYC) and identity checks

We undertake identity checks to comply with anti-money laundering (AML), counter-terrorism financing and responsible gambling obligations. Verification is a standard process and may be required before withdrawals, for high-value transactions, or if we detect unusual activity.

• Documents we may request include government-issued ID, proof of address (utility bill or bank statement) and proof of payment method (card or e-wallet statement).
• Accounts with incomplete verification may face withdrawal restrictions or account limitations until documentation is provided and verified.
• We will handle your documents securely and only use them for verification purposes as described in our privacy policy.

6. Deposits

We support a selection of payment methods. Our objective is rapid and secure crediting of player deposits. We tested each payment route to ensure reliability and timely crediting.

• Deposits generally appear in your account soon after confirmation from your payment provider, however timing depends on the method used.
• Deposit limits may be applied by default and can vary by payment method or jurisdiction.
• Only use payment sources in your own name. Use of third-party payment methods without prior consent is prohibited.
• We may request additional information about a deposit at any time to validate ownership and source of funds.

7. Withdrawals and processing times

We process withdrawal requests as quickly as our checks permit. Our testing indicates routine processing is efficient, but additional verification or banking delays can extend timeframes.

We do not charge withdrawal fees; however, your bank or payment provider may apply fees independently. If a withdrawal is returned by your financial institution, we will contact you to agree an alternative method to deliver funds.

8. Playthrough and wagering requirements

To meet regulatory obligations and limit abuse, certain deposit methods or bonuses carry wagering (playthrough) conditions. These are clearly stated with each promotion and on deposit-related pages.

We test bonus workflows regularly. Our results show that transparent presentation of wagering requirements reduces disputes and improves player experience.

9. Bonuses, promotions and bonus abuse

Bonuses and promotions add value but include conditions. We require players to adhere to these to preserve fairness for all players. Promotions may be limited to specific games or game types and will always include the applicable wagering rules.

• Only one account per player can claim a promotion unless explicitly stated otherwise.
• Using duplicate accounts or automated tools to claim multiple bonuses is prohibited and will result in cancellation of the bonus and any related winnings.
• Playing with an active bonus while using strategies solely designed to meet wagering requirements (e.g., low-risk hedging across games) may be classified as abuse. We reserve the right to void winnings if we reasonably suspect this behaviour.
• Any pending bets tied to a promotion that is later cancelled become void.

10. Fair play, collusion and prohibited behaviour

We are committed to maintaining an honest and fair gaming environment. We operate certified Random Number Generators (RNG) for applicable games and conduct internal monitoring and audits.

• Collusion, use of bots, automated scripts or any device designed to exploit gameplay is forbidden.
• We will void suspicious wins and may confiscate funds where there is evidence of manipulation or fraud.
• If you are found to be assisting others to breach these Rules, including facilitating chargebacks or money laundering, we will pursue enforcement actions which may include reporting to relevant authorities.

11. Game malfunctions and errors

If a game malfunction occurs (software error, interrupted session, incorrectly displayed results), you must not exploit it. We will investigate all reported malfunctions. Our policy is to resolve issues fairly, but we reserve the right to declare bets or outcomes void if the malfunction materially affected the result.

• Do not attempt to profit from or reproduce a known malfunction.
• If you experience a malfunction notify support immediately and provide relevant session details to assist our investigations.

12. Account restrictions, suspensions and terminations

We may suspend, restrict or close accounts for reasons including, but not limited to:

• Suspected fraud, money laundering, or collusion.
• Failed verification checks or providing false documentation.
• Violation of these Rules (including bonus abuse).
• Legal or regulatory constraints relating to your jurisdiction.

When we restrict or close an account we will provide reasons where possible. In cases of severe or criminal wrongdoing we may retain funds pending legal processes and we reserve the right to submit evidence to law enforcement.

13. Withholding of funds and investigations

If we suspect irregular activity we may temporarily hold funds while we complete identity, source-of-funds or anti-fraud checks. Our goal is to resolve investigations quickly, but full resolution times depend on the complexity of the case and cooperation from third parties.

• Funds may be withheld for the duration of reasonable checks.
• We will communicate the expected timelines and next steps to affected players.
• Criminal charges may be pursued where deliberate fraud is identified.

14. Disputed transactions and chargebacks

If you dispute a transaction with your bank after it has been processed by us, we will investigate. Issuing a chargeback without first contacting us may lead to account suspension and forfeiture of funds. Where a chargeback is successful against The Pokies 114 due to player fraud, we reserve the right to recover funds and take further action.

15. Responsible gambling and self-exclusion

We take responsible gambling seriously. Tools and resources are available to help players manage their play, including deposit limits, loss limits, session reminders, and self-exclusion options. When a self-exclusion is requested it will be applied without delay and may be irreversible for the agreed period.

• If you or someone you know needs help, please use our self-exclusion options or contact support to discuss limits and cooling-off periods.
• We may also proactively intervene if our monitoring suggests a player is experiencing harm from gambling.

16. Privacy and data protection

We collect and process personal data to operate the platform, verify identity, comply with regulatory obligations and provide customer service. Our privacy practices are described in the privacy policy. We apply appropriate technical and organisational measures to protect your information.

17. Security and technical measures

We deploy modern security controls to protect accounts and transactions. Regular audits, encryption and secure access controls are part of our standard operation. If you suspect a security breach, contact support immediately and change your credentials.

18. Changes to these Rules

We reserve the right to change these Rules at any time for reasons including legal, regulatory, operational, or to improve player protections. Material changes will be communicated where required. Continued use of the platform after a change constitutes acceptance of the updated Rules.

19. Complaints and dispute resolution

We aim to resolve disputes quickly and fairly. If you have a complaint:

1. Contact our support team with full details and supporting evidence.
2. If you are not satisfied with the response, escalate to our complaints department for independent review.
3. Where regulatory oversight applies, a final escalation to the relevant authority may be available; we will inform you of applicable options in your jurisdiction.

20. Governing law and jurisdiction

The operation of The Pokies 114 and these Rules are governed by the laws applicable to our business operations and where required by local rules in your jurisdiction. Disputes may be resolved in the jurisdictions set out in our terms and conditions and we will provide guidance on dispute escalation routes if necessary.

21. Our practical testing and assurance

We test gameplay, payment processes, bonus handling and verification workflows as part of our ongoing quality assurance. Our results show strong reliability and transparency when processes are followed. If you experience an exception we will investigate and, where appropriate, take corrective steps to address the issue.

22. Quick reference: Player responsibilities

• Provide accurate personal information and complete any verification requests promptly.
• Keep login details confidential and notify support of any suspected account compromise.
• Adhere to bonus terms and do not create multiple accounts to exploit offers.
• Use payment methods in your own name and comply with playthrough requirements where applicable.

23. Quick reference: Operator rights and actions

• To suspend, restrict or close accounts where there is suspected abuse, fraud or legal non-compliance.
• To request documentation and withhold funds pending legitimate verification checks.
• To modify or cancel promotions and void bets where a game malfunction or abuse has occurred.

24. Useful contact and escalation steps

If you need assistance or to make a formal complaint follow these steps:

1. Open a support ticket with a full description and attach relevant screenshots or documents where possible.
2. If the support response is unsatisfactory, request escalation to our complaints team within the ticket system.
3. We will acknowledge complaints promptly and aim to resolve them without undue delay; if further escalation is appropriate we will detail suitable external routes.

25. Final notes and acceptance

We designed these Rules to be transparent and fair. They protect players and the integrity of the platform. By using The Pokies 114 you agree to comply with these Rules and any future reasonable updates. We continue to monitor and improve our processes, and our testing programme ensures we maintain high standards for security, fairness and customer service.

Thank you for choosing The Pokies 114. Play responsibly.